LabuKey Frequently Asked Questions

1. What is LabuKey?

LabuKey is a generative AI-powered chatbot service that can be accessed through websites, mobile applications, and/or software applications. It aims to provide users with an intelligent interactive experience, answering questions, generating content, and executing various commands.

2. How do I start using LabuKey?

You can use LabuKey through our website or by downloading our mobile application. When using it for the first time, you'll need to register an account, which may require providing a phone number." Once registration is complete, you can start interacting with our chatbot.

3. Is LabuKey free to use?

For specific pricing plans for LabuKey, please refer to the latest pricing information on our official website or within the application. We may offer free versions and paid subscription plans to meet the needs of different users.

4. I forgot my password. What should I do?

If you've forgotten your password, you can select the "Forgot Password" option on the login page and follow the instructions to reset it. We'll send a one-time password to your registered phone number or help you reset your password through other verification methods.

5. How does LabuKey protect my privacy?

We take user privacy very seriously. We collect, use, and protect your personal data in accordance with the Personal Data (Privacy) Ordinance. You can view detailed information in our Privacy Policy to understand how we handle your data and what rights you have as a user.

6. Can I use LabuKey on different devices?

Yes, you can use LabuKey on multiple devices by logging in with the same account. Our service supports cross-platform use, including smartphones, tablets, and computers.

7. What can LabuKey do?

LabuKey can answer questions, provide information, assist with content creation, translate text, offer suggestions, and more. It's based on advanced large language models and can understand and generate various types of text content. However, please note that due to the probabilistic nature of AI, output content may not always be completely accurate, and we recommend manual verification for important information.

8. How long are my chat records kept?

We keep your chat records based on service needs and relevant regulations. The specific retention period may vary depending on the type of data and the purpose of use. You can find more information about data retention in our Privacy Policy.

9. Can I delete my account?

Yes, you can request to delete your account at any time. Please contact our customer support team at labukey_support@dreamgallop.com, and we will assist you with the account deletion process. Please note that after account deletion, all your personal information and chat records will be permanently removed and cannot be recovered.

10. What if I'm not satisfied with the output content?

If you're not satisfied with the content generated by LabuKey, you can try rephrasing your question or request and providing more specific instructions. AI models typically adjust their responses based on your input. If you continue to experience issues, you can contact our customer support team for assistance.

11. What languages does LabuKey support?

LabuKey supports multiple languages, including Simplified Chinese, Traditional Chinese, and English. We are working to add support for more languages to meet the needs of users worldwide.

12. How do I contact customer support?

If you have any questions, comments, or need assistance, you can contact our customer support team via email at labukey_support@dreamgallop.com. Our team will respond to your inquiry as soon as possible.

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